Salary: Competitive per annum plus shift pay
Hours: 37.5 Monday – Friday covering early/late shifts with some weekend work
Location: Heathrow Airport
Contract: Full Time / Permanent
Closing Date: 1st December 2024
Do you enjoy working with people in a fast-paced environment? We have an exciting opportunity for a Performance and Development Manager to join our People and Performance Team at Heathrow Airport. Reporting to the People and Performance Manager, you will work alongside four other Performance and Development Managers in the team.
You’ll be responsible for leading, motivating, coaching and developing a team in a customer and operational facing environment. A high performing culture and a team who delivers excellent customer experiences, whilst increasing NPS and operational performance scores will be at the heart of what you'll do.
This is a fantastic role as you'll take the lead in mentoring your team and identifying future talent. Other responsibilities include:
- Dynamic and motivated leadership, empowering a driven team to surpass all business performance targets.
- Establish and set high expectations for your teams regarding performance and accountabilities and provide constructive developmental feedback.
- Lead and participate in future LHR promotional or new hire recruitment and assessments.
- Accountable for ensuring all teams are fully aligned with training and alerts in line with company policies.
- Apply Virgin Atlantic policies for absence management to ensure our people are accountable for their attendance but supported when needed.
- Work with our Employee Relations team to lead disciplinary investigations and appeals when necessary.
- Ensure safety, security and service standard policies and procedures are always adhered to, ensuring a safe and secure seamless journey for our customers and colleagues alike and conduct feedback sessions with teams where necessary.
- Wellbeing of all employees with particular focus on emerging wellbeing trends.
We're looking for someone who has proven experience of managing and leading large teams, where the key responsibility has been people and performance output. We're also looking for the following:
- Experience of delivering on key business measures.
- Some knowledge of people policies and employment legislation.
- Ability to deliver constructive feedback through mentoring and coaching.
- Strong collaborator with a proven track record of building meaningful relationships at all levels.
- Good knowledge of Microsoft Office applications (Outlook, Excel, PowerPoint).
Do you have the ability to adapt your style whilst balancing individual and business needs? Are you genuinely passionate about people? If so, we would love to see your application!
Interviews will take place at Heathrow Airport, Terminal 3 week commencing 9th December 2024.
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.