Salary: Competitive per annum
Hours: 37.5 Wednesday - Sunday 08.00-16:00
Location: Edinburgh Airport
Contract: Full Time / Permanent
Closing Date: 28th November 2024
As our Airport Manager in Edinburgh, you will lead a world class, efficient and identifiable Virgin Atlantic airport experience ensuring the safety and security of our customers, staff and equipment at the heart of everything we do.
You’ll be responsible for the delivery of a high-quality customer experience as the primary objective of the airport team. Responsible for achieving objectives within the agreed financial constraints and representing Virgin Atlantic with local authorities, regulators and service providers. Accountability and ownership are a major function of this position supported by your successful delivery of critical metrics and financial performance.
This is a fantastic role as you'll get the opportunity to interact with colleagues at all levels within Virgin Atlantic, including the Operations Control Centre and third-party suppliers. Other responsibilities include:
- Establish and manage productive relationships with all suppliers and official bodies who are interacting with VAA's airport operation, to ensure they deliver on behalf of our customers and the business.
- Delivery of superior customer service by acting as an ambassador and role model for Virgin Atlantic in Edinburgh, ensuring a differentiated and 'Red on the Outside' customer experience.
- Leading teams in irregular flight operations (IROP), along with participating and designing comprehensive and effective contingency plans for safety, security and emergency procedures.
- Working with our key partners to not only deliver but exceed the agreed metrics in SLA's, corporate service standards, and revenue generation targets.
- Manage our people fairly and consistently, in line with VAA guidelines to deliver a high-performance culture where people love to work and are engaged.
- Overall budgetary responsibility for the Airport inclusive of continual efforts to drive efficiency whilst providing a high level of service.
- Deliver a differentiated and identifiably Virgin Atlantic customer experience.
- Ensure a safe secure, procedurally compliant and robust operation.
Do you have proven Airport and Airline Operations leadership experience in a fast-paced airport environment? Do you have an understanding of local safety, regulatory and government policies and regulations with a focus on compliance and accountability? Then this could be the role for you! We are also looking for the following:
- Proven track record of decision-making and proactive change management, evidenced by relevant management experience in a customer and operational focused environment.
- Proven ability to lead, motivate and develop a team, comprised of both internal and external resources.
- Excellent problem-solving capability with a flair for collaboration and teamwork
- Able to quickly and competently analyse data and affect operational and strategic action plans.
- Proven experience of budget forecasting and invoice management, alongside a broad commercial awareness in an Airport and Airline environment.
- Ability to work in a constantly evolving customer driven environment and prepared to work unsocial hours and be flexible.
If you are a dynamic leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence, we would love to see your application!
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.