Customer Experience Roles

Even by Virgin Atlantic standards, our Customer Experience division is an amazing place to work. Within this division lies three distinct teams: Design, Customer Experience and Inflight Services. These talented teams are responsible for designing and implementing our products and services, and shaping our spaces. Discover more about opportunities within these teams below.

Design jobs

Our Design team is brilliantly creative, multidisciplinary and award-winning. It’s made up of Architects, Interior Designers, Product Designers and other such gifted people. Our fantastic Clubhouses – all designed in house by our design team. What the inside of our aircraft looks like – our designers consistently challenge and innovate.

Design Manager jobs

Use your ideas to revolutionise the customer experience and take initiative for innovating and leading a physical structural design proposal for all key elements of our customer journey. You’ll develop and lead implementation plans working across CX and with other departments and suppliers, stay ahead of current design trends and best practices, and manage multiple air and ground projects with different deadlines.

Who do we look for?

If you’re as passionate about travel and aviation as we are, and look to delight our customers whilst inspiring and leading others, then you’ll flourish as a Design Manager. You’ll ultimately be accountable for the success of your own team of designers, while using your flair and enthusiasm to instil your vision. You should be confident in building a dynamic and motivational environment for your team to deliver creative solutions which showcases the Virgin Atlantic brand.

Customer Experience jobs

Customer Experience does lots of behind the scenes researching, strategising and planning to make sure we give our customers the right products and services. By joining this team, we’ll expect you to constantly look for ways to innovate so Virgin Atlantic stays ahead of its competitors in the air and on the ground.

In addition, you’ll get involved in many projects across various areas of the business – from service standards and what to put on the menu to aircraft updates, inflight entertainment and Clubhouses. You could even be tasked with what pyjamas our customers snuggle up with in our upper class cabin, or the socks in our amenity kits. Find out more about specific roles within our Customer Experience team below.

Product Manager jobs

Could you lead our product strategy, be a storyteller for our customer experience vision, and develop an identity and offering which customers want to share on social channels? You’ll create products based on various wants and needs across cabins, routes and suppliers, while driving insights from existing customers, current trends and market indicators to inform recommendations.

Who do we look for?

If you’re a conceptual thinker with the ability to identify creative and innovative solutions, engaging both internal and external audiences, then you’ll fit right in here. We look for ambitious, curious and courageous individuals who strive to push boundaries, and can represent Virgin Atlantic externally as the leader in customer experience.

Product Executive jobs

You’ll need to have your finger on the pulse as you discover what’s beyond the next big trend. You’ll help to build a portfolio of suppliers that deliver the goods, develop meaningful insight, and review trends to support product development which ultimately gives Virgin Atlantic that extra flair that we’re so well known for.

Who do we look for?

We look for individuals who can collaborate with external partners by sharing a passion for delivering awesome experiences. You should be a creative thinker, interested in assessing trends and insights with a knowledge of how these can be applied, and be able to find the right path to ensure change is driven through. We’ll expect you to champion ideas, delivering from start to finish, to help the broader organisation in its vision.

Inflight Services jobs

Inflight Services take care of how our customers are looked after once they’re onboard. From what they eat and drink to what they watch, listen to and play on inflight entertainment. As part of our Inflight Services team, you’ll work internally and externally on projects that influence both our crew and our customers. Working here is varied and fast paced so you’ll need to think on your feet, be flexible and cope well with ambiguity and change. Explore more below about some of the roles we offer within this team.

Supply Chain Management jobs

Help to manage our supply chain activity relating to inflight services, clubhouses and airport supplies. This includes product development, supplier management and working closely with our Procurement team on new and existing contracts. Not only will you ensure our operation has enough product to operate globally, you’ll assist with the risk assessment of all equipment before it’s introduced for use.

Who do we look for?

If you want to play a strategic role in future projects and possess keen analytical and decision-making skill focused on Lean principles, then you’ll be at home in our Supply Chain team. You should be forward-thinking and agile in your approach, able to work dynamically, and can handle multiple challenging projects at once.

Food and Beverage jobs

The place where we dream about food and what our next meal will be – alight your culinary senses and contribute to our food and beverage experience and development programme. You’ll be working with our catering service provider’s network to ensure our customer offering meets our brand and design aspiration, customer satisfaction and cost targets. Some of the tasks that you’ll get involved with include implementing regular menu changes so that menus/products are refreshed quarterly, and ensuring products align with the Virgin brand.

Who do we look for?

We look for individuals who are natural born foodies and can see through the eyes and taste buds of the customer. You’ll combine this passion with commercial insight whilst balancing cost strategy. If all this food talk is making you hungry, we know you can fit into the unique Virgin culture.

Career progression opportunities at Virgin Atlantic

We actively champion developing our people from within and offer first-class training and development, to help you get to where you want to be. Whether you’re wanting to progress into a managerial role, or simply hone your craft, we’ll equip you with the knowledge, support and guidance needed to achieve your goals. Not only this, we’ll reward you with a highly competitive benefits package along the way.

You may also be interested in…