Hours: 40 per week, Monday to Friday
Location: Hybrid role based at JFK Airport
Closing Date: Sunday 6th July 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
Virgin Atlantic Cargo (VAC) is a business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ passionate about contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the crucial ingredient in separating us from the rest, building our reputation for excellence and outstanding service delivery.
In this exciting role as Account Manager, you'll be responsible for the retention and growth of profitable revenues from each customer within the assigned territory and/or customer portfolio. You’ll also take ownership for selling all Virgin Atlantic Cargo products on flights originating in the Americas region.
- Visit assigned customers within the allocated territory in accordance with the call plan and within specified time scales, aligned to key metrics
- Pre-plan visit objectives to acquire new business, retain existing business, improve profitability, ensure customer happiness/loyalty, or resolve customer issues
- Partner with customers to discuss sales leads, new routes, high-yield products, customer data (e.g. FAB records), previous visits, and product or schedule changes
- Explore and develop new sales opportunities, commodity-specific traffic, customer business developments, and address service failures
- Supply promotional items and manage demand on high load-factor routes
- Summarise and agree on action points and timelines with the customer following visits
- Build a full picture of business opportunities to collaborate with Revenue Management and formulate compelling proposals
Do you have proven experience selling for an Airline/Charters or freight forwarding internationally? Do you have the ability to develop and implement customer business plans? Then this could be the role for you!
Alongside the above, we're looking for the following:
- Excellent communication skills, both internally and externally
- Preferred experience using Salesforce
- Ability to quickly establish strong, positive relationships with both internal and external customers
- Excellent negotiation skills, with the ability to persuade and influence to close the sale
- Strong numerical skills and the ability to translate data into commercial actions
- Willingness to travel as needed within the assigned Eastern US sales region, which includes: JFK, EWR, BOS, IAD, and ORD
- The right to live and work in the US
If the above sounds like you, we’d love to hear from you!
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.