Sales Support Executive

Working as part of a team within Sales Operations, accountable for providing full assistance to our B2B commercial partners and the Sales team within the South Korean market by delivering an exceptional customer-focused service and achieving/exceeding groups revenue targets. Working closely with your counterparts in our Global Sales Support teams and Airline Partners to ensure a seamless service for our mutual customers.

• You will provide daily operational support to our South Korean B2B travel agency partners and corporate customer base.
• Responding efficiently to all account queries both internally and externally, by phone and email to agreed SLA (Service Level Agreements)
• You’ll work with various internal departments, Account Managers and the Sales Leadership Team to ensure a first contact resolution
• Supporting the Sales team with varying administrational duties. Managing a number of sales-related tasks simultaneously, for example coordinating familiarisation trips and events
• Establish and develop relationships with varying levels of partners. Positively position the Virgin Atlantic Airways Sales Team to promote accessible, efficient and experienced service at all times
• Efficiently manage and negotiate Group Travel quotes with customers and internal teams to drive revenue growth for Virgin Atlantic Airways

This is a fantastic opportunity for someone who has excellent organisational skills who can work quickly, efficiently and accurately, with the ability to communicate at various levels with different types of partners. If you have these skills, along with the skills and experience below, we’d love to hear from you!

• Excellent organisational skills with the ability to work well under pressure
• Proficient user of Microsoft Office Suite programmes and has working knowledge of a GDS.
• An understanding of Virgin Atlantic products and services
• Handling a variety of situations simultaneously as well as having excellent time management skills.
• Understanding and knowledge of CRM
• Fluency in both Korean and English (written and spoken).

We’re building a long-term presence in Korea and we invest in our people accordingly.

• Permanent employment with a defined contribution pension plan to support your long-term financial security.
• Comprehensive group insurance including medical, critical illness and dental coverage.
• Annual comprehensive health screening support.
• 15 days annual leave from Year 1, increasing with service, plus Korean public holidays and paid sick leave.
• Festive allowances for Lunar New Year and Chuseok.
• Access to Virgin Atlantic staff travel benefits.
• Structured onboarding
• We’re not just launching a route, we’re building capability and presence for the long term.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.