Hours: Full time, 37.5 hours per week, 4 on 2 off and Part time 18.75 hours per week, 2 on 4 off (mixture of early and late shifts).
Location: On-site, Heathrow Terminal 3
Contract: Permanent
Closing Date: 18th March 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
We have a great opportunity for Operation Supervisors to join our team at Heathrow Airport. You will be responsible for delivering industry leading, safe and secure operational performance via the day-to-day management of the Heathrow flying schedule. You will also proactively support the turnaround of aircraft, delivering consistency and a seamless operational performance.
Another key element of this role is to supervise and develop the Turnaround Co-ordinators (TCO), both new in role and existing by ensuring required standards and company processes are adhered to.
Some of your key responsibilities will be:
- Acting as the primary coordinator to ensure smooth operational performance by collaborating with both internal and external partners.
- Provide cross functional support across all operational roles, including the Duty Manager when required.
- Be the subject matter expert on the Heathrow Emergency Plan and as such, arrange regular drills involving relevant members of the team based on a variety of scenarios.
- Deliver daily briefings and attend key operational meetings bringing experience, behaviour analysis and ideas on continuous improvement.
- Line manage and supervise a team of TCOs in a fair and consistent manner including time keeping, uniform standards and individual operational performance.
The skills and experience we are looking for you to bring are:
- Proven experience in line managing and supervising a team.
- Stakeholder management skills with the ability to establish and maintain strong working relationships.
- Excellent customer service skills
- The ability to make decisions that impact the wider operation.
- Ramp experience (ideally as a TCO but not essential).
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.