Coordinator – Software and Hardware Assets

Location: Onsite - 5 days at VHQ, Crawley

Hours: Full Time, 37.5 hours per week. Monday to Friday

Contract Type: Permanent

Salary: Competitive

Closing Date: 28th September 2025

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

Join Virgin Atlantic as a Software & Hardware Assets Coordinator, where you’ll play a key role in managing the lifecycle of our IT assets from procurement to disposal. This role will support the efficient, compliant, and cost-effective use of hardware and software across the organisation.

You’ll be the operational heartbeat of our asset management strategy, ensuring our tooling (including ServiceNow’s SAM and CMDB modules) is accurate and audit ready. From laptops and mobiles to licensed software and global website certificates, you’ll coordinate stock, track usage, and support financial processes, all while collaborating with internal teams and our managed service supplier.

Some of your key responsibilities as a Software & Hardware Asset Manager will be:

• Manage the full asset lifecycle from procurement to disposal – Ordering – Taking receipt and Processing Deliveries – Tracking - Deployment – and Secure Disposal
• Keeping accurate and up to date records of all company assets on the register
• Track Asset movement, usage, and allocation
• Asset recovery - Asset maintenance
• Stock Auditing
• Track software licensing and certificate renewals
• Resolving INCs and RITMs to meet SLA timescales and better customer experience
• Liaise with Suppliers to ensure good service delivery
• Liaise with in house Teams – Contracts - Finance – Operational Teams for effective Asset Management

• Detail-oriented organiser with a passion for technology and operational efficiency
• Previous experience of working with suppliers, internal teams, and finance to ensure assets are optimised and accounted for
• Ability to build collaborative relationships across tech and non-tech stakeholders
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Ideally, you will also have knowledge of tools like ServiceNow (SAM, HAM, or CMDB modules) or similar asset management platforms and been keen to learn more about IT Asset Management Lifecycle.

If this sounds like you, we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here