Account Manager – Sales

As Account Manager, you will be accountable for trade and corporate relationships ensuring that all appropriate opportunities are maximised.

You will achieve and exceed portfolio revenue target whilst supporting the overall country plan and commercial targets by ensuring that the Virgin Atlantic’s position in the market is protected.

Source and maintain new and existing corporate business and manage, plan, and implement sales activities within a portfolio of corporate and travel management company accounts in South Korea.

By collaborating with internal teams and leveraging market insights, the Account Manager will contribute to the overall success and competitive positioning of the organization.

Revenue Delivery

• Develop strategy for assigned portfolio of accounts to meet and exceed revenue targets set for South Korea.
• Identify cross-selling and upselling opportunities to maximize account potential.
• Identify and pursue new business opportunities within trade and corporate.
• Collaborate with marketing and PRM teams to present innovative solutions that meet customer needs.

Account management

• Manage a portfolio of diverse customer accounts, ensuring strong relationships and long-term partnerships.
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and requirements promptly.
• Conduct regular client meetings, presentations, and business reviews to maintain engagement and trust.
• Identify new business in all relevant areas.

Team Collaboration

• Work closely with internal teams, including Sales Dealing, Marketing, Airport operations, and Customer/Trade support, to ensure seamless service delivery.
• Support team members, fostering a high-performance sales culture.
• Liaise with the global Sales teams on multi-national agreements and account plans.

Performance Analysis and Reporting

• Monitor account performance and provide regular updates to senior leadership.
• Use data analytics tools to track sales metrics, identify trends, and make informed decisions.
• Responsible for implementing and monitoring TMC and corporate plans and their ongoing development based on market conditions.
• Implement marketing campaigns with key trade partners including OTAs utilizing Business Development Funds (BDF).
• Ensure that there is integrated sales activity planned within Account Development Plans (ADPs) for new and existing customers to support quarterly reviews and account
• Sharp focus on achieving revenue targets by monitoring weekly and monthly reporting, initiating plans to close any gaps in.

This is a fantastic opportunity for someone who has excellent relationship building skills and wants to contribute towards building and maintaining positive collaborations. If you have these skills, along with the skills and experience below, we’d love to hear from you!

• Strong understanding of market dynamics and customer behaviours with a strong commercial understanding
• Fluency in both Korean and English (written and spoken) is essential for this role.
• Proficiency with common customer success and customer relationship management software, such as Salesforce.
• Strong analytical skills, able to create robust analysis and meaningful insights to drive actions and highlight opportunities.
• Excellent interpersonal skills and the ability to multitask and juggle several responsibilities simultaneously.
• Experience with MS office - MS Word, Excel, Power Point
• This role will require frequent travel to meet clients and attend industry events in online as well as offline markets.
• A phenomenal teammate and the ability to work in a fast paced and pressurised environment.
• Bachelor’s degree (or equivalent) in Business administration, Sales, Marketing, or a related field.
• At least 3 years of experience in sales or account management within the travel industry, preferably in airline trade or corporate sales. More experienced candidates are also encouraged to apply.
• Proven track record in managing large customer/supplier accounts and ensuring revenue delivery to contractual targets/service delivery to contractual expectations.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here