Senior Manager – Cargo Excellence

Location: Hybrid – 3 days a week at our offices, with Thursday to be at DCE
Hours: 37.5 per week, Monday to Friday
Contract Type: Maternity Cover Contract
Salary: Competitive
Closing Date: 25th September 2025

Interviews: 1st and 2nd October 2025.

At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.

As Senior Manager, Cargo Excellence, you’ll shape the future of our Cargo business, leading with purpose to inspire our teams and leadership community to deliver outstanding results.

You’ll architect our long-term Cargo strategy, aligning it seamlessly with the wider airline vision. From developing innovative products and driving digital transformation to elevating our presence through compelling events and communications—you’ll be the driving force behind how we bring the Virgin Atlantic Cargo story to life.

You’ll also champion Cargo Care, ensuring our promise of fast, empathetic, and precise customer service is always met. As part of the Cargo Leadership Team, you’ll influence people practices, marketing, PR, and commercial strategy, cementing our place as the industry’s most loved cargo carrier.

Lead with clarity and integrity, fostering a culture of trust, inclusion, and engagement.

Co-chair monthly Staff Committee meetings with the MD Cargo and ensure action on key issues.

Drive delivery of People Plan objectives with a focus on engagement and the employee journey.

Partner with People Relations on consistent policy and employee relations

Act as a vital link between the Social Committee and Cargo Leadership Team, supporting initiatives that build belonging.

Represent Cargo in cross-functional working groups, ensuring all voices are heard.

Champion learning and development, building a motivated and future-ready team.

Lead Cargo marketing and communications, partnering with Marketing CoE to set strategy, deliver campaigns, and measure success.

Own and deliver impactful internal and external events across trade, industry, and customer engagement.

Drive PR activity in collaboration with Marketing/PR teams to enhance visibility and preference.

Manage the business development budget to deliver maximum ROI across events and partnerships.

Oversee continuous product innovation, ensuring competitiveness and efficiency.

Lead the Cargo Customer Survey programme, harnessing insights to shape customer experience.

Provide thought leadership that drives innovation, competitiveness, and customer love.

Lead cross-functional strategic projects that deliver operational and commercial improvements.

Broker expertise and resources across teams to ensure successful delivery of key initiatives.

Champion AI and automation adoption across Cargo, aligning with the wider airline’s strategy.

A proven record of inspiring and leading diverse teams in fast-paced environments.

Sound judgment and decision-making, balancing people, operational, and commercial needs.

Strong relationship-building skills with the ability to influence at all levels.

Outstanding communication skills, with the confidence to present complex ideas clearly.

The ability to stay calm under pressure, prioritise effectively, and deliver results.

Integrity, discretion, and an understanding of data privacy when handling sensitive information.

Analytical confidence, with the ability to use data and KPIs to drive performance.

Experience in leading change, transformation, and continuous improvement.

Strong project management and stakeholder engagement skills.

At Virgin Atlantic, diversity and inclusion are at the heart of everything we do. We’re proud to be an equal opportunity employer and welcome applications from all backgrounds. If you require any adjustments during the recruitment process, reach out to us at [email protected]—we’re here to support you.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here