Retail Store Manager – London White City

Our concession stores bring the Virgin Atlantic Holidays experience to life in a shared retail space. They are places where guests can feel inspired, get expert advice and start turning holiday ideas into something unforgettable.

As Retail Store Manager, you will lead a small team of Retail Advisors, creating a warm, confident and premium experience for every guest. You will be the person who helps Virgin Atlantic Holidays stand out, building strong relationships with our retail partner while making sure your team feels supported, motivated and proud of what they do.

This is a hands-on leadership role for someone who loves people, pace and travel. You will balance selling, coaching, relationship-building and the smooth running of the concession, all while bringing the personality and care our guests expect from Virgin Atlantic Holidays.

You will lead from the front, helping guests plan incredible holidays while coaching your team to do the same. In a concession environment, relationships matter. You will work closely with your host retailer, create a positive presence in a shared space and make sure Virgin Atlantic Holidays feels distinctive, welcoming and easy to connect with.

Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:

• Lead by example through active selling, inspiring your team to deliver brilliant guest experiences and achieve store goals
• Coach, develop and support a small team of Retail Advisors, helping them build confidence, product knowledge and pride in their work
• Create an inclusive, energised team culture where people feel motivated, trusted and able to perform at their best
• Build strong day-to-day relationships with your host retailer, suppliers and support teams so the concession runs smoothly
• Help Virgin Atlantic Holidays stand out in a shared retail environment through great service, strong brand presence and local activity
• Use sales trends, guest feedback and local insight to spot opportunities and keep improving performance
• Take ownership of guest feedback and escalations, making sure every interaction feels thoughtful, personal and true to our brand
• Manage the day-to-day running of the concession, including health and safety, data protection, quality standards and industry regulations

You will be a passionate, hands-on leader who enjoys being close to the team, close to the guest and close to the action. You will understand that a successful concession is built on great relationships, clear standards and a team that feels genuinely inspired.

You will bring:

• Experience leading small teams within a retail, travel, hospitality or guest-focused environment
• A strong track record of delivering sales and guest service results
• A natural coaching style, with the ability to build confidence and bring out the best in others
• Commercial awareness, with the ability to spot opportunities and use insight to grow local performance
• Strong communication and relationship-building skills, especially when working with partner retailers or shared teams
• Confidence managing a concession or small store with a good level of independence
• Resilience, organisation and care in how you manage standards, service and day-to-day priorities
• A genuine passion for creating memorable guest experiences

Whether your background is in travel, retail or hospitality, you will bring the energy, warmth and commercial mindset that helps make Virgin Atlantic Holidays different.

Why Virgin Atlantic Holidays?

This is your chance to lead a store with personality, ambition and real guest impact. You will be part of a brand known for doing things differently, bringing style, warmth and imagination to the world of travel.

You will have the opportunity to shape a close-knit team, build trusted relationships with our retail partners and help guests create holidays they will never forget. You will also have access to learning and leadership development programmes to support your progression and help you grow your career with us.

What we offer

With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience!

And that's not all! You'll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
• Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings.
• Explore a range of learning programmes, available both online and in person, to support your personal and professional development.
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

If you're ready to lead a fantastic team, build lasting relationships and inspire guests to book their next unforgettable holiday, we'd love to hear from you.

We’re committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.

If you’d prefer to speak to someone directly before or during your application, interview or assessment, please contact our recruitment team at [email protected].

We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of recruitment, and how best to support you.

At Virgin Atlantic, we’re proud to be an equal opportunities employer and welcome applications from everyone. Whatever your background, identity, experience or perspective, we’d love to hear from you.