Salary: 24,710
Hours: Full Time 37.5 hours per week, Monday - Sunday. 07:00 - 23:00
Location: Hybrid remote working with 2 days a week in our Pobl House Office in Llansamlet, Swansea after successful completion of 7 weeks in person training
Contract: Permanent
Closing Date: 8th November 2024
Do you dream of making a real difference in people’s lives? Virgin Atlantic is on the lookout for customer-focused experts to join our Swansea Contact Centre team!
As a Customer Centre Advisor, you’ll be the travel expert who turns customer dreams into unforgettable adventures. Every day, you’ll tackle challenges with a smile, sharing exciting products and services that surprise and delight our customers. And it doesn’t stop there—bring your own Virgin flair to create those magical moments that go beyond expectations.
Our team is the heart of our success. We’ll provide outstanding training and coaching to help you reach your full potential. Almost all our managers and team leaders started in roles just like this! So come aboard and start your incredible journey with Virgin Atlantic.
- Take inbound calls from new customers, assist with flight bookings, answer queries, and support our frequent flyers. You’ll need excellent communication skills and active listening to ensure every interaction is smooth, helpful, and welcoming.
- Deliver service that’s engaging, and unforgettable. Strong empathy, product knowledge, and the ability to personalise interactions are key here.
- Every interaction counts, so your attention to detail and accuracy in data entry are essential to ensure customers have everything they need upfront, reducing the need for follow-up contacts.
As a Customer Advisor based in Swansea, you’ll be part of a team that supports Virgin Atlantic customers from every corner of the globe. We’re here 24/7, 365 days a year, so flexibility is key!
Thinking of applying? Here's what we're looking for:
- Flexibility with Shifts: You’re ready to work varied shifts between 7 am and 11pm, including some weekends.
- Passion for People: You genuinely enjoy connecting with customers, adapting your approach to deliver an exceptional and personalised experience for each and every one.
- Thrives in a Fast-Paced Environment: You excel under pressure, can handle multiple tasks at once, and maintain your focus even during busy times. Your ability to prioritise and manage your time effectively ensures you keep up the pace without compromising on quality.
- Confident & Positive Attitude: You bring a can-do spirit and an upbeat energy to every call, ready to help, solve problems, and make people’s day.
- Quick to Learn & Adaptable: Working in a fast-paced environment excites you, and you can quickly pick up new systems and adjust to different customer needs with ease.
If this sounds like you, we’d love to hear from you! Start your journey with Virgin Atlantic and discover what it means to be ‘Red on the inside.’ Join us and experience our fun, high-performance culture first hand!
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.