Crew Support Adviser

Salary: Competitive Salary & Shift Pay for Bank Holidays & Weekends

Shift pattern: Rostered duties to cover 8 am - 6pm, 7 days a week working 1 weekend 4

Location: VHQ, Crawley

Contract: Full Time & Part Time Contracts available

Closing Date: 27th February 2026

Interviews: 9th, 10th & 11th March conducted at the VHQ

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

As Advisor – Crew Support, you will report to the Manager – Crew Support and will play a key part in helping to deliver happiness to our crew by providing a high level of support and welfare. In turn, this will help them to produce a memorable experience for our customers.

• Forming part of the Crew Support Centre, supporting, and guiding our crew by providing exceptional support and advice using Virgin Atlantic’s people policies.
• Remain up to date with any operational needs and challenges, being on hand to support our crew whilst striving for continuous improvement within the Crew Support Centre.
• Management of daily sickness, conduct back to work chats and post fatigue chats. Manage punctuality and effectively monitor and track off roster activity.
• Using data and insights to identify trends and to mitigate any risks to our brand, customer experience and employee wellbeing.
• To promote great engagement and service delivery, you will build positive relationships and respond to all queries and calls with consistency within a reasonable timeframe. You will work smartly to ensure any escalations have been processed.
• Working closely with the Crew Support Managers, Crew Performance Managers and Long Term Sickness Manager, you will help drive employee relation cases forward by supporting with any first line cases / investigations, producing reports, and making recommendations.
• You will issue of letters of concern and formal sanctions for sickness and punctuality in line with policy and deliver outcomes in a sensitive manner.
• You will gain a comprehensive understanding of related departments and their responsibilities/policies.
• Ensure all crew absence is managed effectively with a consistent tone whilst minimizing any off-roster impact to our operation.

As Advisor – Crew Support, you will need to be a forward thinker, displaying empathy and compassion, along with the other skills detailed below:

• Employee relations or HR experience desirable or, at least, a good understanding
• Experience working in a crew environment, or similar is highly advantageous
• Ability to prioritise is a necessary skill
• Being able to communicate to teams/individuals via various channels
• Able to confidently use people policies to provide clear advice balancing the needs of the business alongside individual requirements
• Supportive and emotionally resilient, you will remain positive and confident in building everlasting relationships with multiple stakeholders
• A high level of discretion and integrity

If the above sounds like you, would love to receive an application from you.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.