Clubhouse Crew, London Heathrow

At Virgin Atlantic, we believe that everyone can take on the world, and we're seeking passionate, hospitality-focussed Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award winning and recently renovated lounges at London Heathrow. As Clubhouse Crew, you'll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.

Some of your key roles and responsibilities will be:

• Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounges
• Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails, speciality teas, coffees and soft drinks options
• With each plate placed, and every glass poured, you're not just delivering food and drink, you're delivering an immersive culinary experience
• To create a sanctuary of comfort and relaxation before each journey, by maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
• Play a pivotal part of the team, to ensure our guests' needs are met at every opportunity from serving them their first drink to clearing in their plates, or simply offering them a glass of bubbly!

Our people are the heart and soul of our Virgin family! Without them, we couldn’t get off the ground. We’ll develop you, and help unlock your true potential, giving outstanding training opportunities to build and grow your career. Are you a guest services expert with experience in face-to-face interactions and delivering the most amazing service in a fast paced hospitality environment?

Our Clubhouses are open 365 days a year, 7 days a week from early morning to late at night

Thinking of applying? We're looking for:

• Minimum 12 month's experience working in a food and beverage or hospitality environment is essential for this role
• Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is expected
• Comfortable working in a fast-paced environment, delivering exceptional service to our Clubhouse guests. This role includes periods of standing and moving around the Clubhouse throughout your shift
• Have the ability to prioritise and multi task a series of food and drink requests from our customers and colleagues
• Maintaining the highest uniform standards in our iconic Clubhouse crew uniform is expected of this role
• Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays on a rotational basis
• Must live in the UK, and be located within a 90 minute commutable distance from London Heathrow, Hounslow, UK
• Aged 18 years of age or over, and be able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport is essential for this role

If this sounds like you, kick-start your career with Virgin Atlantic today! Due to the high volume of applicants, we're unable to consider applications, who were previously unsuccessful within the last 6 months of applying.

If you are successful through to the initial screening stage of your application, you'll be invited to complete our online video assessment. The final stage of this process will be an invitation to attend our in-person assessment centre in central London, UK.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive so that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.