Clubhouse Crew, London Heathrow

At Virgin Atlantic, we believe that everyone can see the world differently, and we're seeking passionate, hospitality-focussed Clubhouse Crew to join our vibrant Clubhouse team.

We’re searching for warm, hands-on, and professional people for our award winning lounges at London Heathrow. As Clubhouse Crew, you'll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.

Some of your key roles and responsibilities will be:

• Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounges
• Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails and speciality teas and coffees
• With each plate placed, and every glass poured, you're not just delivering food and drink, you're delivering an immersive culinary experience
• To create a sanctuary of comfort and relaxation before each journey, by maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
• Play a pivotal part of the team, to ensure our customers' needs are met at every opportunity from serving them their first drink to clearing in their plates, or simply offering them a glass of bubbly!

Our people are the heart and soul of our Virgin family! We’ll coach and develop you, to help unlock your true potential, giving outstanding training opportunities to build and grow your career. Are you customer service expert with experience in face-to-face interactions and delivering the most amazing service in a hospitality environment?

Our Clubhouses are open 365 days a year, 7 days a week from early morning to late at night. Thinking of applying? We're looking for:

• Minimum 12 month's experience working in a food and beverage or hospitality environment is essential for the role
• Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is desirable
• Confident working in a fast paced environment, where you'll be on your feet for long periods of time serving our Clubhouse guests
• Have the ability to prioritise and multi task a series of food and drink requests from our customers and colleagues
• Maintaining the highest uniform standards in our iconic Clubhouse crew uniform is expected of this role
• Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays
• Must live in the UK, and be located within a 90-minute commutable distance from London Heathrow, Hounslow, UK
• Aged 18 years of age or over, and be able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport is essential for this role
• Due to the high volume of applicants, we're unable to consider applications, who were previously unsuccessful within the last 6 months of applying

If you are successful through to the initial screening stage of your application, you'll be invited to complete our online video assessment. The final stage of this process will be an invitation to attend our in-person assessment centre in central London, UK.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive so that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team ([email protected]) feeling confident that we’ve got your individual considerations covered.