Airport Duty Manager – DEL

We are looking for a Duty Manager who will be responsible for the overall supervision and administration of all the daily airport operations and services provided by Virgin Atlantic Airways .

You'll ensure delivery of consistently great customer experience -with safe, secure and on-time performance as a major element of that experience in accordance with VAA procedures and policies, our brand values and our service. In addition, you will have multiple supplier interactions and will be responsible for positive and productive interactions in line with their respective SLA’s.

As an Airport Duty Manager, you will:

• Provide a safe, secure, procedurally compliant and robust operation
• Lead the Airport Team that delivers a differentiated and identifiably Virgin Atlantic customer experience
• Achieve financial and ancillary targets through a focus on Operational costs and ensure spending during regular Operations and disruption is measured and proportionate.
• Manage our Airport teams fairly and consistently, in line with VAA guidelines to deliver a high-performance culture where people love to work and are engaged
• Maintain Operational relationships with our local suppliers and partners.

Do you have proven experience in the airline industry (preferably with an international airline) responsible for both above and below wing job roles?

Are you an experienced manager who leads with trust, empowering and developing your team and suppliers? Then this could be the role for you!

Alongside the above, your experience should showcase the following:

• A high-quality planner who is comfortable working with sophisticated data - assimilating data quickly and using it to build decisions and bringing it to life.
• Customer-centric with excellent commercial judgment and experience in budget management.
• Innovative approach to problem-solving, ability to work under pressure and flexibility to work during unsocial hours (night shifts).
• Competent use of MS Office products (Word, Excel, PowerPoint).
• Proficiency with Departure Control System and automated check-in; familiarisation with ticketing and fare rules, baggage services, aircraft loading and unloading, weight and balance and all related aircraft services activities.
• Solid understanding of supply chain management, FAA, CAA regulations, and applicable Federal, State and local laws and ordinances.
• Excellent verbal and written communication skills.
• The right to live and work in India.

If this sounds like you, and you wish to join us on our journey to becoming the ‘Most Loved Travel Company’, we’d love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here