Cargo Account Manager

Virgin Atlantic Cargo (VAC) is a £200m business connecting retailers, manufacturers and growers with customers around the world. As a business within a business, our global cargo teams are the driving force behind our commercial success, delivering exceptional service, building trusted partnerships, and maximising revenue opportunities.

As Account Manager, you will lead the development, retention and growth of a customer portfolio across New York, New Jersey and key regional markets. This is an active selling role where relationship building is paramount - you’ll be out meeting customers daily, uncovering new opportunities, and acting as the face and voice of Virgin Atlantic Cargo across a high-impact territory.

As an Account Manager, you will:

• Manage and grow a portfolio of key freight forwarders, shippers and commercial partners across NY & NJ.
• CRM/Salesforce management and analysis of market data to identify new business opportunities
• Conduct regular customer visits, with a minimum expectation of five in-person meetings per week.
• Travel regionally (approx. 15–20% annually) to support markets including Chicago, Boston and Washington.
• Develop tailored customer plans to retain business, win new opportunities and drive profitable revenue.
• Use commercial insights, FAB data and performance trends to shape proposals and engage collaboratively with Revenue Management.
• Identify dormant or low-volume accounts and re-establish strong Virgin Atlantic presence.
• Build trusted, long-term relationships through consistent communication, problem solving and service excellence.
• Partner closely with JFK Cargo Operations and internal teams to resolve issues, share insights and support service performance.
• Represent Virgin Atlantic Cargo with professionalism, positivity and a hospitality-focused approach when delivering both good and challenging news.

You will have:

• A strong sales mindset and proven experience in a commercial, customer-facing role.
• Background in airline cargo, freight forwarding or logistics would be a great to have
• Experience in travel, hospitality or other customer-centric sectors is also welcome.
• Confidence managing multiple priorities in a fast-moving commercial environment.
• Exceptional relationship-building skills with the ability to influence, engage and build trust quickly.
• A self-starter mentality with the drive to be out on the road and proactively develop new opportunities.
• Strong communication and commercial insight, using data to guide decisions.
• Ability to collaborate effectively with internal teams including Operations, Revenue Management, Capacity and Sales Leadership.
• The right to live and work in the US, with the ability to travel across regions to meet customers.

If this sounds like you, and you’re excited about helping us become the Most Loved Travel Company, we’d love to hear from you.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here